Operations Meetings

Experiments are invited to report about relevant matters at the following operations meetings:

  • Weekly Operations meetings: they usually take place on Mondays at 15h00 CE(S)T. They are short meetings (max 30min) where experiments, T1s and central services report about ongoing operational matters.
  • Monthly Operations Coordination meetings: they normally take place the 1st Thursday of the month from 15h30 to 17h00 CE(S)T. Short and medium term plans of the experiments affecting sites are reported. TFs and WGs also report about their progress and there may be specific presentations covering a particular topics that need discussion at operations level. Experiments are asked to edit directly their reports on the minutes twiki at least 1h in advance. A reminder is usually sent a few days in advance with a link to the agenda and the minutes.

Task forces and Working groups

Experiments are requested to play an active role in relevant task forces and working groups active in WLCG Operations. Task forces deal with specific operational issues in a timely manner. They have a concrete goal and are supposed to be completed within a certain period of time. Working groups are responsible for managing a particular operational area over time.

For a list of ongoing task forces and working groups please check the following links:

User and site support

The WLCG ticketing system of choice is GGUS. Features include:

  • There is a persistent web link that can be quoted
  • All Grid supporters have access to the ticket and can comment, re-assign, solve it
  • Ticket updates generate automatic email notifications to anyone mentioned in or subscribed to the ticket.
  • Tickets can be escalated to attract the attention of support units
  • GGUS is interfaced to other ticketing systems used in the WLCG community
  • It is possible to open a ticket on behalf of a 3rd party
  • TEAMers of the same VO co-own a ticket
  • Authorised ALARMers get immediate attention from T0/T1 operators by opening ALARM tickets for incident categories covered by the WLCG Memorandum of Understanding.

GGUS features' reminders, searching and reporting tools, including some specially tailored to sites, release notes and full documentation is available from the GGUS homepage. Users/supporters must be registered to enjoy the full functionality of GGUS.

System administrators and middleware deployers often exchange expert opinions in the LCG-ROLLOUT@JISCMAIL.AC.UK , a moderated mailing list with a nice web interface & archive.